Hygiene & Safety Exclusion :
Due to sanitary reasons and the nature of cosmetic products, falsies and lash products CANNOT be returned or exchanged once the security seal or packaging has been opened or altered.

Eligibility for Return:
To be eligible for a return, your item must be unopened, unworn, unused, and in the exact same pristine condition that you received it, with the original holographic box intact.

Window for Returns:
We accept return requests within 14 days of delivery. Customers are responsible for all return shipping costs.

Damaged or Defective Items:
If your product arrives damaged during transit, contact us at support@9ambabe.com within 48 hours with unboxing photos, and we will ship a replacement instantly.